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WE PROVIDED FREE SHIPPING WORLWIDE
WE PROVIDED FREE SHIPPING WORLWIDE

FAQs

1. General questions

How can I track my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order.

Additionally, you can track the status of your order from Track Order page on the website.

Why have I not got my email confirmation?

There's a good chance that our email has ended up in your SPAM folder. If not then please email us and we will amend this for you right away.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Can I change or cancel my order?

We can only change or cancel orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support on the contact page.

2. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for AMAXPayPal, Discover , Dinners Club, Apple Pay, Mastercard and Visa.

You can chose these payment methods at checkout.

How do I know my payment transaction is secure?

We ensure that every Creadit or Dabit Card transaction takes place in a secure environment. The Caploves.com payment system has a 128-bit SSL security encryption. You can see the transaction is secure if you see a key lock at the bottom right of your web browser. Our website does not retain any Creadit or Dabit Card information after the order has been completed. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secure.

3. Shipping

SHIPPING TIME

  • Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

 

UK

 4 To 10  Business days

 

How much does shipping cost?

The answer to this question is very simple. Shipping charges Standard : FREE for all UK orders.

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

4. Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

How can customers return your products?

  • By mail

How will customers get the return label?

  • For defective products : Download/print

  • For customer remorse :Download/print

What Type product conditions that you allow for returns?
  • New
which currency that applies to this policy?
  • GBP
What is the restocking fee?
  • No restocking fee
How much will customers pay for return shipping?
  • Actual cost of return shipping

You can read more about our Refund Policy here.

To ask for a return, please contact our support on the contact page.

5. Do you have physical stores?

NO! We don`t have a physical stores under our brand name. Only ONLINE store is available.

How I can Contact with Clickalina Shop?

please contact us at info@clickalina.com